Frequent Questions

We travel to 65 different destinations located in the main cities of the Central, West, Northeast, Pacific and Michoacán areas of the country.

All shipments have the category of extraurgent, that is, they are sent in the next available run to the desired destination.

	the Parcel Service
	Our company offers parcel delivery and light courier service in Occurre Service; In this service, the client delivers the package to our offices in the place of origin, where it is sent, once the envelope or package is found in our offices of the destination square the customer to whom the shipment is addressed can pick it up by presenting a valid official identification
	All shipments have the category of extraurgent, that is, they are sent in the next available run to the desired destination.

	take pets with me
	Documented: If you can carry them, at the moment we can only transport dogs and cats, they will travel in the luggage compartment in rigid cages, in all cases your pets must be sedated.
	A bordo: Only small breed cats and dogs may travel inside the passenger cabin; and Guide Dogs. In both cases, a medical certificate must be presented for both the patient and the credit the service mascot.
	The transport service of Documented pets or on board the passenger cabin is considered as part of the client's luggage, it does not have an additional cost as long as When they do not exceed 25 kg, if this limit is exceeded, the corresponding excess baggage will have to be paid.

Puede pagar en efectivo en nuestras taquillas o mediante pagos referenciados:

Our company permanently offers discounts of:

Discounts	Holiday season
INAPAM	children
children	Teacher
People with disabilities (PDC)

During the holiday season, discounts are granted for: These discounts are enabled according to the SEP calendar.

All discounts are limited to a certain number of seats per unit, so we recommend that you anticipate your purchase if you are going to occupy any of them.

You can make your complaints and suggestions by calling 800 8000 386 where one of our executives will help you carry out this procedure and will follow up on all your recommendations.

	Advance traveler
	It is a promotion that is in force for certain routes, this promotion gives you the opportunity to access special prices if you buy your tickets in advance. The period to buy bus tickets and get the Traveler discount Advance is two months before the scheduled travel date until 48 hours before the departure of the previously selected bullfight on the adult price ticket available at the ticket office and internet.

It is a benefit that will help you reach your destination by combining Plane and Bus routes. ETN grants you 50% of your bus ticket if you make any part of the journey of your trip with the Vivaaerobus company. Check our participating routes

	the Travel Saving Program
	This benefit only applies to bus routes 24 hours before the departure time and 24 hours after the landing of your Vivaaerobus reservation.
	To validate this benefit that ETN offers you, you only need to present copies of your Vivaaerobus flight reservation and a valid official identification.

Desafortunadamente de momento solo operamos a nivel nacional, viajamos a 65 destinos diferentes ubicados en las principales ciudades:

	travel to the USA
	Downtown area
	Occidente
	Noreste
	Pacific
	Michoacán

	book special trips
	If with ETN TURISTAR LUJO you can rent units to make exclusive trips to any destination nationwide, 365 days a year. The company has buses of 24 and 44 seats with the highest technology so that you can make exclusive trips to any business, study, pleasure or family plan.

	The ticket holder
	The ticket holder must present himself directly at the box office to make the change of the itinerary at least one hour before departure with his ticket or pass your boarding pass, and an official identification. This functionality is also available online, but is only temporarily enabled for purchases made through the same means.