CERTIFICATION ISO 9001:2015
QUALITY MANAGEMENT SYSTEM
Thanks to the strategic vision of our general management, this effort began in 1997, and by 2018 the ISO 9001 certification was achieved in the 2008 version, today we maintain the certification with the 2015 version, it has been 21
years continuously improving, providing better travel experience to our passengers who travel comfortable, safe, punctual and with great hospitality by integrating and implementing new technologies and processes that facilitate,
from the purchase of your ticket to the arrival at your destination, without neglecting transportation on our buses new generation.
It is through our Quality Management System that we continue to improve our services, operating with the highest levels of excellence in the sector and being the first leading Mexican luxury trucking company certified under this international standard.
ACCREDITATION ISO 18295:1
ACCREDITATION OF CONTACT CENTERS
In 1992 it was decided to incorporate a Contact Center whose main function was to provide information to clients and attend to travel agencies, in 1998 01 800 8000 386 was introduced to give clients the opportunity to contact 24 hours
a day free of charge. 365 days a year, later in early 2003 digital lines were incorporated due to strong demand.
The purpose of this demand is to accredit our Contact Center under the new international standard ISO 18295:1, thus guaranteeing it’s accessibility, reliability, and the management of all interactions consistently in this contact channel, as well as providing accurate and easily understandable, being the first contact center in Latin America accredited under this standard.
We are recognized as a "Socially Responsible Company" and distinguished since 2013 by the Mexican Center for Philanthropy (CEMEFI). This award must be renewed every year based on the evaluation of compliance with 144 indicators defined
by CEMEFI itself.
As a socially responsible company, we are an organization that practices a new way of managing and doing business, which ensures that its operations are economically, socially and environmentally sustainable; recognizing the interests of the different groups with which it is related and seeking the sustainability of future generations. Our business vision integrates respect for people, ethical values, the community and the environment.
NATIONAL DISTINCTIVE OF QUALITY IN TOURISM - DIAMOND LEVEL
The certification integrates national and international knowledge, seals and badges that will be awarded to tourism service providers with high quality standards, with the aim of obtaining added value from all the experiences and interactions of travelers during a pleasant visit, guaranteeing their return and the attraction of new markets. The recognitions are granted in five levels: Bronze, Silver, Gold, Platinum and Diamond.
Satisfy the mobility and connectivity needs of people and their belongings, through a service that exceeds expectations for safety, comfort and innovation in the market, always under a culture that fosters the best working conditions, honesty, transparency and maximum profitability for shareholders.
To be the number one organization in the American Continent in mobility and connectivity, distinguished by its punctuality, profitability and efficiency, through the systematization, automation and use of new technologies.
In our organization we are dedicated to the mobility of people and their belongings, providing security, comfort, punctuality and hospitality, continually improving the quality in the provision of our services within the current legal and regulatory framework.