You can buy your tickets up to an hour before the desired departure.
If during the purchase process you have any problem or doubt, we have personalized assistance at the Contact Center dialing the number 01 800 8000 386 (option
1 & 4) or through the chat, where we will gladly assist you.
The tickets or boarding passes are valid only for the date and time specified in them, verify yourself upon purchase and keep it until the end of your tour as
it entitles you to travel insurance and 25 kilos of luggage at no cost.
Your tickets are valid only and exclusively for the date and time noted on the ticket, check when you purchase it.
Trips lost for not boarding
the bus in a timely manner will not be refundable; refunds that proceed according to the Law will be made in the same way in which the payment was made
PAYMENT METHODS
Credit Cards.
Payments with bank cards (debit and credit) backed by Visa, Mastercard And American Express (restrictions apply).
Electronic Payments with “PayPal” and “Mercado Pago” (restrictions apply, its use is governed
by the regulations that both PayPal and Mercado-Pago have established for its operation).
REFERRED PAYMENTS WALMART, PAYNET, BANAMEX, OXXO, TODITO CASH.
The number of reference generated by the system at the time of making the reservation is not a proof of payment, therefore in no case can it be valid for travel. Payment for the reservation of the trip must be made a maximum
of 24 hours. before the departure of the bus, after that time and without exception the reservation will be automatically canceled by the system and the seat will be released for sale.
Payments will only be received during the establishment's service hours. Payments are only received in cash and in a single exhibition.
Once the corresponding payment has been made, the system will automatically send the trip confirmation with the boarding pass to the email captured in the previous registration.
Payment of the Walmart reference payment reservation can be made at any of the Walmart affiliated establishments (Bodega Aurrera, Mi Bodega Aurrera, Bodega Aurrera Express, superama, Walmart Supercenter and SAMS Club)
go to the cash register area and present the printed receipt with the reference number to confirm your ticket. Payments will only be received at the establishment's service hours
Payment of the Paynet Referential Payment reservation can be made at any of the establishments affiliated with Paynet (Farmacias del Ahorro, 7 Eleven, Farmacia Guadalajara, Waldo’s, Extra, Circle K, El Asturiano, K, Al
Super, Te Creemos Financiera Popular, Maxiliana Casa de Empeño, Kiosko, Prendamex) go to the cash register area and present the printed receipt with the reference number to confirm your ticket. Payments will only be received during
the establishment's service hours.
The payment of the BANANMEX Reference Payment reservation can be made at any of the Banamex branches by presenting in cash register area the printed receipt with the reference number to
confirm your ticket. Payments will only be received during bank service hours. In the case of electronic banking, the customer must type in Bancanet corresponding the reference number.
Payment of the OXXO Reference Payment reservation can be made at any of the OXXO branches by presenting the printed receipt with the reference number at the ticket office to confirm your ticket. Payments will only be received
at the establishment's service hours.
Payment of the TODITO CASH Referenced Payment reservation can be made at any of the Todito Cash branches by presenting in boxes the printed receipt with the reference number to confirm
your ticket. Payments will only be received during the establishment's service hours. There is no minimum purchase amount, the available balance is consulted through the Todito Cash App or by calling 800 070 0017 from anywhere
in the country. At the ticket offices of ETN TURISTAR LUJO, S.A. de C.V. No Money Recharges are made to Todito, the client can consult the establishments where he can recharge at www.toditocash.com, through the Todito Cash App
or by calling 800 070 0017 from anywhere in the country. In case of any doubt or clarification with the service or with the reference number of your reservation, call 800 8000 386 where an executive advises you in a personalized
way.
EARLY TRAVELER RATE
The sale of Advance Traveler Tickets applies to both online sales (ETN App and website), ticket offices, own ETN points of sale, telephone contact center and the purchase can be made with any form of payment.
Does not apply
to external channels or points of sale.
Open tickets cannot be sold on the routes defined for the Advance Traveler, only confirmed. Open tickets may be sold but with an adult price.
Tickets with Advance Traveler fares do not apply and cannot be combined with other types of discounts or promotions.
The tickets with Anticipated Traveler fares are personal and non-transferable, to make it effective
the client must present an official identification before boarding the bus, if he does not meet the requirement he must pay the Full Fare.
The period to buy bus tickets and obtain the Advance Traveler fare is from the first minute of the day following the consultation and until two months later, available online, at the ticket office and in the telephone center. If you do NOT have an advance
fee, the discount of 10% for online purchase applies for a single trip and 15% for a round trip buying online or 10% for a round trip buying at the box office.
For Marked Routes (*) The period to buy bus tickets and obtain the Advance Traveler fare may be from the 7th Day after the current date and time and up to two months later, available online, at the ticket office and at the telephone center. If you do
not have an advance fee, the discount of 10% applies for online purchases for single trips and 15% for round trips purchased online or 10% per round trip buying at ticket offices. See Participating routes early
traveler
The rate and discounts will always be subject to availability.
The 50% discount promotion for VivaAerobús passengers will only be on the adult rate.
The Advance Traveler rate does not apply
to the purchase of tickets with INAPAM benefits, minors, students, teachers and open tickets.
The accumulation of points in the Viaja Más program must be calculated on the rate paid by the client and the Viaja Más points can be used as a form of payment.
It will be relocated at no cost to the next available
departure to the passenger who has missed their trip and arrives at the terminal within the next 30 minutes of their departure time. If you arrive after 30 minutes at your departure time or require departure later or on another
day, 50% of the adult rate will be charged.
For the references generated by the system for Early Traveler operations, the client will have 24 hours from their purchase to make the corresponding payment.
The payment of the reservation of the full rate operations trip may be made 24 hours. before the departure of the bus.
In the reservations that involve operations of Advance Traveler Rates and Full Rates, the client
will have 24 hours from their purchase to make the corresponding payment.
After the mentioned times, without exception, the reservation will be automatically canceled by the system and the seat will be released for sale.
Tickets with Advance Traveler Fees are personal and non-transferable, to make them effective the client must present an official identification before boarding the bus, if he does not meet the requirement he must pay the Full Fee.
The client can make changes to sections, classes of service, date and time. For tickets with Anticipated Traveler Fees, no change of passenger name applies, the customer having to pay the difference with the current fare at the
box office at the time of travel.
Policies for the Exchange of Advance Traveler
Tickets:
For Early Traveler fares, no change of passenger name applies. The change of travel itinerary (date or time) can be made directly from the website (www.etn.com.mx) in the section "modify your itinerary" or they can also be made at
ticket offices and / or points of sale ETN presenting the boarding pass and a valid official identification.
Each operation is limited to a maximum of three changes per ticket.
In the event that the rate in force at the time of the change of run is greater than the rate paid by Anticipated Traveler, the client must pay the difference between the rate paid and the rate in force at the time of
the change of the original run, said payment must be covered with the same form of payment previously made. Apply with all forms of payment.
In the event that the rate in effect at the time of the bullfight change is less
than the rate paid by Anticipated Traveler, there will be no refunds. The electronic Wallet applies as a form of payment.
Cancellations are not accepted with the Early Traveler rate. Apply all forms of payment at the box
office and website. Participating brands: ETN, Turistar Luxury.
Seats subject to availability, check them at www.etn.com.mx, ETN App and ticket offices.
For questions and comments, contact our customer service center
at 800 8000 386
MINIMUM PRESENTATION AND APPROACH TIME
At the end of your purchase you must print your boarding pass or download it to your mobile device; With it, you will have to show up directly in the waiting room (where applicable) or in the platform area, preferably half an hour
before your departure to document your luggage and board the bus without the need for an exchange.
If you do not have the printed boarding pass, you must provide the current operation number and official identification
at the time of boarding the bus (only: ID, professional ID, driver's license and / or passport will be accepted).
Purchases of tickets made through the Contact Center must at all times be picked up at the cash register
area at least 30 minutes before boarding the bus with all the necessary requirements, otherwise the passenger will not be able to use the service.
ELECTRONIC TICKET (E-TICKET)
During the process of buying your ticket at the Ticket Office, our sales agents will give you the option of sending your electronic ticket “E-TICKET” to your email, which is a ticket that can be presented directly at the departure platform and They will
allow you to board your unit only by presenting your official identification.
This type of ticket is governed by all the considerations mentioned in this section of terms and conditions This type
of ticket does NOT apply for open tickets, or for tickets purchased by the Contac Center, only for single or round confirmed trips purchased by Ticket Office and own Points of Sale of ETN Turistar.
OPEN TICKET
You can purchase your open ticket on a single, round or connected trip. This type of ticket is valid for 6 months from the date of purchase and is subject to seat availability and discounts by bus.
Open tickets that have
not been used within the period of validity will lose all validity and cannot be used, canceled or refunded.
The sale of open tickets to passengers with a discount of Students and Teachers is not allowed.
Open tickets purchased online can only be paid by bank card (debit or credit) Visa, Mastercard, American Express, Electronic Payments with PayPal and Mercado Pago, Transfer Banamex or frequent traveler Points “Viaja+”.
(Cash payments do not apply).
OPEN TICKET CONFIRMATION
If your open ticket was purchased online you must access our website www.etn.com.mx and in the “Open Ticket” section you can confirm your trip with the operation number and nit up to two hours before the desired departure.
The confirmation of the open ticket can also be requested directly at the ticket office presenting your printed boarding pass preferably up to one hour before the desired departure or you can make your reservation in advance by
telephone by calling 800 8000 386 option 1 of the main menu.
In the case of payment with frequent traveler points or mixed payments, redemption and accumulation or frequent traveler points “Viaja+” it will be automatically
to the membership until the moment of confirming the open ticket.
Any open ticket must be previously confirmed otherwise, the passenger will not be able to board the bus.
CHANGES AND CANCELLATIONS (MODIFICATION OF
ITINERARY)./span>
In this type of purchase (Internet) there are no cancellations of tickets.
Our exchange service does not have any additional cost and only up to two changes per ticket can
be made, including in the case of the purchase of open ticket the confirmation of the
same.
If you wish to change or modify your ticket for a higher cost route, you will be charged the
difference in the Ticket Office or Internet (as the case may be) but if the cost is less than
the original ticket, there will be no refund or refund to the Bank Card, Banamex Transfer
account, PayPal or Mercado Pago and only the points used in the case of full or mixed payments
(bank card and traveler points discounts) will be paid to the corresponding membership.
Changes on the Internet: It only applies to those purchases that have been made by this means,
if you want to modify the trip you must access the website www.costaline.com.mx and in the"
Modification of Itinerary "section, enter the number of operation and nit of your ticket. You
can only change the date, time, origin or destination, it is not allowed to change the name or
type of passenger and you can only apply it 90 minutes after your purchase and up to 90 minutes
before the schedule of his departure.
In case you need to change more than one ticket with a different itinerary, you can enter as
many operation numbers as you want separated by a space. If the trip includes tickets of any
Minor, the itinerary change must be made by entering the operation number of the Minor's ticket
along with that of an Adult, otherwise the system will not allow the modification if performed
independently.
Changes at the Box Office: The changes of date, time and / or route may be made at the ticket
offices or points of sale of ETN Turistar, being essential to present the boarding pass
generated by the portal or the “E-Ticket” that was sent to your mail, as well as a valid
official identification (only: voting credential, professional ID, driver's license and
passport) will be accepted to request the corresponding change, and must be presented with a
minimum time of one hour before departure.
VIAJERO ANTICIPADO
La venta de Boletos de Viajero Anticipado aplica tanto para venta en línea (App ETN y sitio web), taquillas, puntos de venta propios ETN, centro de contacto telefónico y se puede realizar la compra con cualquier forma de pago.
No aplica para canales o puntos de venta externos.
En las rutas definidas para Viajero Anticipado no se podrán vender Boletos Abiertos, solo confirmados. Se podrán vender boletos abiertos pero con una tarifa a precio de adulto.
Las Boletos con tarifas de Viajero Anticipado no aplican ni son acumulables con otro tipo de descuentos o promociones.
Los boletos con tarifas de Viajero Anticipado son personales e intransferibles, para hacerlo
efectivo el cliente deberá presentar una identificación oficial antes de abordar el autobús, si no cumple con el requisito deberá pagar la Tarifa Completa.
El periodo para comprar boletos de autobús y obtener el descuento
de Viajero Anticipado es de dos meses antes de la fecha de viaje programada hasta 48 horas antes de la salida de la corrida previamente seleccionada sobre el boleto de precio adulto disponible en taquillas e internet.
En las 48 horas previas hasta la fecha y hora de salida de la corrida aplica el descuento del 10% por compra en internet por viaje sencillo y 15% por viaje redondo comprando en línea o 10% por viaje redondo comprando en
taquilla.
La tarifa y los descuentos siempre estarán sujetos a disponibilidad.
La promoción de 50% de descuento para pasajeros de Viva Aerobús, será únicamente sobre la tarifa adulto.
La tarifa de Viajero Anticipado no aplica en la compra de boletos con beneficios de INAPAM, menores, estudiantes, maestros y boletos abiertos.
La acumulación de puntos en Viaja Más (poner link de la página de Viaja
Más) deberá calcularse sobre la tarifa que pagó el cliente y los puntos Viaja Más pueden ser utilizados como forma de pago.
Se reubicará sin costo a la próxima salida disponible al pasajero que haya perdido su viaje y llegue a la terminal dentro de los próximos 30 minutos a su hora de salida. Si llega después de los 30 minutos a su hora de
salida o requiere salir después u otro día se cobrará 50% de la tarifa adulto.
Políticas de Pagos Referenciados para boletos de
Viajero Anticipado (WALMART, PAYNET, BANAMEX, OXXO):
Para las referencias que genere el sistema por operaciones de Viajero Anticipado el cliente tendrá 24 horas a partir de su compra para realizar el pago correspondiente.
El pago de la reservación de viaje de operaciones
con Tarifa Completa podrá efectuarse 24 hrs. antes de la salida del autobús.
En las reservaciones que involucren operaciones de Tarifas de Viajero Anticipado y Tarifas Completas el cliente tendrá 24 horas a partir de su
compra para realizar el pago correspondiente.
Pasado los tiempos mencionados, sin excepción alguna la reservación será cancelada automáticamente por el sistema y el asiento será liberado para su venta.
Los boletos con Tarifas de Viajero Anticipado son personales
e intransferibles, para hacerlos efectivos el cliente deberá presentar una identificación oficial antes de abordar el autobús, si no cumple con el requisito deberá pagar la Tarifa Completa.
El cliente puede realizar cambios de tramos, clases de servicio, fecha y horario. Para boletos con Tarifas de Viajero Anticipado no aplica cambio de nombre de pasajero, teniendo que pagar el cliente la diferencia con la
tarifa vigente en taquilla al momento de realizar el viaje.
Políticas de Intercambio de Boletos de Viajero
Anticipado:
Para tarifas Viajero Anticipado no aplica cambio de nombre de pasajero.
El cambio de itinerario de viaje (fecha u hora) se puede realizar directamente desde la página de internet (www.etn.com.mx) en la sección “modifique
su itinerario” o también podrán ser realizados en taquillas y/o puntos de venta ETN presentando el pase de abordar y una identificación oficial vigente. Cada operación está limitada a un máximo de tres cambios por boleto.
En caso de que la tarifa vigente al momento del cambio de corrida sea mayor a la tarifa pagada de Viajero Anticipado, el cliente deberá pagar la diferencia entre la tarifa pagada y tarifa vigente al momento del cambio
de la corrida original, dicho pago deberá ser cubierto con la misma forma de pago realizada previamente. Aplica con todas las formas de pago.
En caso de que la tarifa vigente al momento del cambio de corrida sea menor a
la tarifa pagada de Viajero Anticipado, no habrá devoluciones.
El Monedero electrónico aplica como forma de pago.
Con la tarifa de Viajero Anticipado no se aceptan cancelaciones.
Aplica todas las formas de pago en taquilla y sitio web.
Marcas participantes: ETN, Turistar Lujo.
Asientos sujetos a disponibilidad, consúltalos en www.etn.com.mx, App ETN y taquillas.
Para dudas
y comentarios, comunícate a nuestro centro de atención a clientes al 800 8000 386
TYPES OF DISCOUNTS.
In ETN Turistar the following discounts are granted (subject to availability): 3 Minors 50% of discount (all year)
3 INAPAM senescence 50% of discount (all year only Mexican passengers)
3 Student 50% of discount (Holiday season, only Mexican passengers only)
2 Teacher 25% of discount (Holiday season, only Mexican passengers only)
1 PCD Person with Disability 50% of discount (All Year)
RESTRICTIONS
Mexican passengers registered with INAPAM discount or old age, must show the credential issued by this institution before boarding the bus to prove the discount, if they do not present it, they will be charged the difference of the total cost of the ticket.
Minor discounts only apply if the passenger is between 3 and 11 years old; Children under 3 years do not pay a ticket, travel in the same seat as the adult and will board with the identification of the accompanying adult. If the
child physically represents an age greater than 11 years, it will be necessary to prove the age by presenting the birth certificate or CURP (in Mexican Passenger) or ID of the minor, otherwise you must pay the full ticket.
Student and Teacher discounts are only granted to Mexican passengers and students who, during the holiday periods published by the Ministry of Public Education of Mexico, require travel and apply if the passenger presents at the
time of purchase, the photo credential in force that accredits you as an active Student or Professor, of not complying with the specified conditions or not presenting it at the time of boarding, you will be charged the difference
of the total ticket cost..
These discounts are only applicable to educational institutions that have official recognition of validity or that are incorporated into the SEP in Mexico. The “PCD” (person with disabilities)
discount will only be granted to those passengers who present the valid credential issued by the DIF (Integral Family Development in Mexico), where the applicant's disability is specified, if not presented at the time of the purchase
and / or when boarding the bus, the difference of the total cost of the ticket will be charged to the passenger.
ETN Turistar is not responsible for the misuse of the boarding pass, this being the obligation exclusively
of the person or passenger who prints it.
BAGGAGE DOCUMENTATION.
Baggage documentation can be made up to half an hour before the bus leaves. Each passenger may carry up to 25 Kilograms of luggage free of charge (except cargo). It is understood by luggage: objects for personal use, clothing, musical instruments, wheelchairs,
bicycles, strollers, toys, tools of an art or trade, which must be transported in suitcases, bags, boxes, etc. Only hand luggage is allowed on board such as: laptops, small bags, backpacks and any item that does not exceed the
size of the bus drawer.
If the passenger travels with a pet, it must be in its rigid or plastic transport cage (not cloth) and preferably sedated; all pets must travel in the luggage trunk of the
bus.
The only animals that can travel in the passenger cabin are guide dogs (guide dogs) and companion or emotional support without paying an additional fee. In these cases the owner must prove at the time of purchase
and boarding, that he has the complete documentation to travel, that is, he must present the original vaccination card, as well as the medical certificate indicating the illness suffered by the passenger (patient).
The transportation of exotic or endangered animals (birds, mammals, reptiles and fish) is prohibited, in case of doing so they must present the official documents issued by SEMARNAT, which accredits them for this purpose.
It is prohibited to transport in checked and hand luggage the following: tickets or announcements of national and foreign lottery; hazardous, psychotropic and narcotic materials and wastes, unless their possession or transfer
is lawful in accordance with the applicable legal provisions; firearms and explosives; animals or perishables, when adequate hygiene and safety conditions are not met, in accordance with applicable regulations; bearer money or
credit or negotiable securities; any other good whose transit requires a specific permit or is restricted by a particular law, without such specific permission, any other good that prohibits the specific laws of the matter, as
well as any other article, material or thing that puts at risk to passengers and their luggage
TAX CHECK (ELECTRONIC BILLING).
The boarding passes issued for this type of purchase do not have fiscal validity, in case of requiring the fiscal voucher, you must generate it from our web portal www.etn.com.mx in the “Electronic Billing” section in the menu at the top margin right,
for this you need the operation number of the ticket or boarding pass, seat number and the complete tax data.
BILLING RESTRICTIONS.
Only confirmed (unopened) tickets may be billed within 30 calendar days, counted from the date of travel. Once the invoice is generated, no change or cancellation can be made in the issued document.
In the case of tickets paid in full with Viaja + points, invoicing cannot be made. In the case of tickets paid in a mixed way (Payment of Frequent Travel Points “Travel +” plus Cash and / or Bank Card), only the amount paid
with Cash and / or Bank Card can be billed
BILL RECOVERY.
If during the billing process you did not receive the PDF and XML file of your tax receipt in your email, you can retrieve it by accessing our website www.etn.com.mx in the "Electronic Billing" section must capture the RFC (Federal Taxpayers Registry,
only in Mexico) and email. Once you have entered the module, you must select "Consult History" and identify the document you wish to recover either by resending it to your mail, to a different account or, print the invoice again.
