TERMS AND CONDITIONS



PURCHASE OF TICKETS

YOU CAN BUY YOUR TICKETS UNTIL AN HOUR BEFORE THE DESIRED DEPARTURE.

IF DURING THE PURCHASING PROCESS YOU HAVE ANY PROBLEM OR DOUBT, WE HAVE PERSONAL ASSISTANCE IN THE CONTACT CENTER MARKING 01 800 8000 386 (OPTION 1 AND 6) OR THROUGH THE CHAT, WHERE WE WILL TASTE YOU WITH TASTE.

THE TICKETS OR PASSES TO ADDRESS, ARE VALID ONLY FOR THE DATE AND TIME SPECIFIED THEREIN, VERIFIED ON ACQUIRING IT AND KEEP IT UNTIL THE END OF ITS COURSE AS IT GIVES YOU THE RIGHT TO TRAVEL INSURANCE.

TRAVEL LOST FOR NOT ADDRESSING YOUR BUS IN TIME AND FORM, WILL NOT BE REIMBURSABLE; REIMBURSEMENTS THAT PROCEED ACCORDING TO THE LAW, WILL BE CARRIED OUT IN THE SAME WAY THAT THE PAYMENT HAS BEEN MADE.


PAYMENT METHODS

BANK CARD (AMERICAN EXPRESS, VISA OR MASTERCARD)

AMERICAN EXPRESS CARDS ARE ACCEPTED, AS WELL AS BANK CARDS (DEBIT AND CREDIT) ALWAYS AND WHEN YOU ARE AFFILIATED WITH AMERICAN EXPRESS, VISA OR MASTERCARD. RESTRICTIONS APPLY..

TRANSFER OF BANAMEX, PAYPAL AND MARKET PAYMENT.

THE BANAMEX TRANSFER CODE HAS A VIRTENCE OF 30 MINUTES, FOR USE IN OUR PURCHASING PROCESS.

APPLY RESTRICTIONS AND USE OF CODES ACCORDING TO THE BANAMEX TRANSFER REGULATIONS. FOR MORE INFORMATION CHECK USE AND ACTIVATION METHODS AT www.banamex.com

THE PAYMENT AND PAYPAL MARKET PAYMENT FORMS APPLY RESTRICTIONS AND USE ACCORDING TO PAYPAL AND MARKET REGULATIONS PAYMENT RESPECTIVELY.

TICKETS CAN BE PAID IN THEIR ENTIRETY WITH BANK CARD, AMERICAN EXPRESS, TRANSFER BANAMEX, PAY PAL OR MARKET PAYMENT, OR POINTS OF MAXIMUM DISTINCTION OR MIXED PAYMENTS WHICH ARE A COMBINATION BETWEEN PAYMENT WITH POINTS OF MAXIMAL DISTINCTION WITH ANY OTHER FORM OF PAYMENT (POINTS + BANK CARD OR POINTS + AMERICANEXPRESS OR POINTS + BANAMEX TRANSFER OR POINTS + PAYPAL OR POINTS + PAYMENT MARKET).


MINIMUM TIME OF PRESENTATION AND APPROACH

AT THE END OF YOUR PURCHASE PLEASE PRINT YOUR TICKET (ELECTRONIC) OR PASS TO ADDRESS; WITH IT YOU WILL HAVE TO PRESENT DIRECTLY IN THE WAITING ROOM (WHERE APPLY) OR RIDE OF PREFERENCE HALF HOUR BEFORE YOUR DEPARTURE, TO DOCUMENT YOUR LUGGAGE AND ADDRESS THE BUS WITHOUT THE NEED FOR REDEEMING.

IF YOU DO NOT HAVE THE PRINTED PRINTING PASS, YOU MUST PROVIDE AT THE TIME OF ADDRESSING THE BUS THE NUMBER OF OPERATION AND NIT OF YOUR PURCHASE IN ADDITION TO AN OFFICIAL OFFICIAL IDENTIFICATION (ONLY ACCEPTED: ELECTOR'S CREDENTIAL, PROFESSIONAL CEDULA, LICENSE OF HANDLING AND / OR PASSPORT).


MINIMUM TIME OF PRESENTATION AND APPROACH

AT THE END OF YOUR PURCHASE PLEASE PRINT YOUR TICKET (ELECTRONIC) OR PASS TO ADDRESS; WITH IT YOU WILL HAVE TO PRESENT DIRECTLY IN THE WAITING ROOM (WHERE APPLY) OR RIDE OF PREFERENCE HALF HOUR BEFORE YOUR DEPARTURE, TO DOCUMENT YOUR LUGGAGE AND ADDRESS THE BUS WITHOUT THE NEED FOR REDEEMING.

IF YOU DO NOT HAVE THE PRINTED PRINTING PASS, YOU MUST PROVIDE AT THE TIME OF ADDRESSING THE BUS THE NUMBER OF OPERATION AND NIT OF YOUR PURCHASE IN ADDITION TO AN OFFICIAL OFFICIAL IDENTIFICATION (ONLY ACCEPTED: ELECTOR'S CREDENTIAL, PROFESSIONAL CEDULA, LICENSE / OR PASSPORT).


OPEN TICKET PURCHASE

YOU CAN ACQUIRE YOUR OPEN TICKET ON A SINGLE OR ROUND TRIP WITH THE CHOICE OF CHOOSING IT WITHOUT DATE, NOR SCHEDULED TIME.

THIS TYPE OF TICKET HAS A VALIDITY OF 6 MONTHS FROM THE DATE OF ITS PURCHASE AND IS SUBJECT TO AVAILABILITY OF SEATS AND BUS DISCOUNTS.

OPEN TICKETS CAN BE PAID IN THEIR ENTIRETY WITH BANK CARD, AMERICAN EXPRESS, TRANSFER BANAMEX, PAY PAL, MARKET PAYMENT OR POINTS OF MAXIMUM DISTINCTION OR MIXED PAYMENTS (POINTS + BANK CARD OR POINTS + AMERICANEXPRESS OR POINTS + BANAMEX TRANSFER OR POINTS + PAYPAL OR POINTS + MARKET PAYMENT).


THIS TYPE OF TICKET IS SUBJECT TO AVAILABILITY OF SEATS AND BUS DISCOUNTS.


CONFIRMATION OF OPEN TICKET

THE CONFIRMATION OF THE OPEN TICKET, YOU CAN REQUEST DIRECTLY AT TICKETS PRESENTING YOUR TICKET OR PASS ABORTION PRINTED PREFERABLY UNTIL AN HOUR BEFORE THE DESIRED DEPARTURE OR YOU CAN REQUEST YOUR RESERVATION VIA TELEPHONE CALLING TO 01 800 8000 386 OPTION 1 AND CONFIRM IT DIRECTLY AT TICKETS OF ETN TURISTAR.

OR, IF YOUR TICKET WAS ACQUIRED ON THE INTERNET YOU WILL HAVE TO ACCESS OUR WEBSITE WWW.ETN.COM.MX AND IN THE SECTION "OPEN TICKET" YOU WILL BE ABLE TO CONFIRM YOUR TRIP WITH THE NUMBER OF OPERATION AND NIT OF YOUR PURCHASE UP TO ONE HOUR BEFORE THE DESIRED DEPARTURE.

IN THE CASE OF PAYMENT WITH MIXED POINTS OR PAYMENTS, THE REDEMPTION AND ACCUMULATION OF VIAJA MAS POINTS WILL AUTOMATICALLY BE UP TO THE MEMBERSHIP UNTIL THE MOMENT OF CONFIRMING YOUR TICKET.


CHANGES AND CANCELLATIONS (MODIFICATION OF ITINERARY)

IN THIS TYPE OF PURCHASE (INTERNET) THERE ARE NO TICKET CANCELLATIONS


CHANGES IN DEPARTMENT: CHANGES IN DATE, TIME OR ROUTE, MAY BE MADE AT DIRECT BOXES OR SELLING POINTS OF ETN TURISTAR, IT IS INDISPENSABLE TO SUBMIT THE APPELLATION PASS THAT ISSUED THIS PORTAL AND AN OFFICIAL OFFICIAL IDENTIFICATION (ONLY THEY WILL BE ACCEPTED) : ELECTOR'S CREDENTIAL, PROFESSIONAL CERTIFICATE, LICENSE OF HANDLING AND PASSPORT) TO MAKE THE CORRESPONDING CHANGE, SHOULD BE PRESENTED WITH A MINIMUM TIME OF ONE HOUR BEFORE THE SCHEDULE OF YOUR DEPARTURE.

CHANGES ON THE INTERNET: ONLY APPLIES FOR PURCHASES MADE BY THIS MEANS AND IF YOU WISH TO MODIFY THE TRIP, YOU MUST ACCESS THE WEBSITE WWW.ETN.COM.MX IN THE SECTION "MODIFICATION OF ITINERARY" AND ENTER THE NUMBER OF OPERATION AND NIT YOUR TICKET.

OUR CHANGE SERVICE, DOES NOT HAVE ANY ADDITIONAL COSTS AND ONLY CAN BE MADE MAXIMUM UP TO TWO CHANGES PER TICKET, INCLUDING THE CONFIRMATION OF THE OPEN TICKET PURCHASE.

IF YOU WANT TO CHANGE OR MODIFY YOUR TICKET FOR A ROUTE OF GREATER COST, YOU WILL BE CHARGED THE DIFFERENCE IN THE BOX OR INTERNET (AS THE CASE IS), BUT IF THE COST IS LESS THAN THE ORIGINAL, THERE WILL BE NO TYPE OF REFUND OR RETURN TO THE BANK CARD USED, NOR TO THE TRANSFER, PAYPAL OR MARKET ACCOUNT PAYMENT AND ONLY PAYMENTS USED IN THE CASE OF COMPLETE PAYMENTS WITH MIXED POINTS OR PAYMENTS INCLUDING POINTS.


CHANGES AND CANCELLATIONS (MODIFICATION OF ITINERARY)

ETN TURISTAR LUJO OFFERS THE FOLLOWING DISCOUNTS (SUBJECT TO AVAILABILITY):


RESTRICTIONS

ARE CONSIDERS UNDER 3 TO 11 YEARS OF AGE; INFANTS LESS THAN 3 YEARS DO NOT PAY TICKET, TRAVELING IN THE SAME SEAT AS THE ADULT AND WILL ADDRESS THE IDENTIFICATION OF THE ADULT.

PASSENGERS REGISTERED WITH DISCOUNT OF INAPAM, SHOULD SHOW THE CREDENTIAL ISSUED BY THIS INSTITUTION BEFORE ADDRESSING THE BUS TO ACCREDIT THE DISCOUNT, OF NO.

THE DISCOUNTS OF STUDENT AND TEACHER, ONLY WILL BE GRANTED PRESENTING CREDENTIAL WITH CURRENT PHOTOGRAPHY AND THAT ACCREDITED AS SUCH, OF NOT PRESENTING IT AT THE TIME OF ADDRESS WILL BE CHARGED THE DIFFERENCE OF THE TOTAL COST OF THE TICKET.

THESE DISCOUNTS ARE ONLY APPLICABLE DURING VACATION PERIODS PUBLISHED BY THE PUBLIC EDUCATION SECRETARIAT.

THE DISCOUNT OF "PCD" (PERSON WITH DISABILITIES) ONLY IS GRANTED BY PRESENTING CREDENTIAL ISSUED BY THE CURRENT DIF THAT ACCREDITES THEM AS SUCH, OF NOT PRESENTING IT AT THE TIME OF PURCHASE AND / OR AT THE TIME OF ADDRESSING IT SHALL COLLECT THE DIFFERENCE FROM THE TOTAL COST THE TICKET.

ETN TURISTAR LUJO DOES NOT BE RESPONSIBLE FOR THE MISUSE THAT IS MADE OF THE PASS TO ADDRESS, BEING THIS OBLIGATION EXCLUSIVELY OF THE PERSON OR PASSENGER WHO PRINT IT.


BAGGAGE DOCUMENTATION

THE BAGGAGE DOCUMENTATION CAN BE PERFORMED UP TO A HALF HOUR BEFORE YOUR DEPARTURE. EACH PASSENGER CAN TAKE UP TO 25 KG. LUGGAGE FREE OF CHARGE (EXCEPT LOAD). BEGIN BAGGAGE: OBJECTS OF PERSONAL USE, CLOTHING, MUSICAL INSTRUMENTS, WHEELCHAIRS, BIKES, CARRIOLS, TOYS, TOOLS OF AN ART OR OFFICE, WHICH MUST BE TRANSPORTED IN BAGS, BAGS, BOXES, ETC. IT IS ONLY ALLOWED TO TAKE ON HAND BAGGAGE LIKE: PORTABLE COMPUTERS, SMALL BAGS, BACKPACKS AND ANY ARTICLE THAT DOES NOT EXCEED THE SIZE OF THE BUS DRAWER.

FOR THE TRANSPORTATION OF PETS, THESE MUST GO IN CAGES AND PREFEREDLY SEDADOS; WHICH WILL TRAVEL IN THE BUS LUGGAGE

THE TRANSPORTATION OF EXOTIC OR EXTINGUISHING ANIMALS (BIRDS, MAMMALS, REPTILES AND FISHES) IS PROHIBITED. IF THEY DO, THE OFFICIAL DOCUMENTS ISSUED BY THE SEMARNAT MUST BE SUBMITTED TO ACCREDIT THEM FOR SUCH EFFECT.

TRANSPORTATION IS FORBIDDEN IN THE DOCUMENTED AND HANDED LUGGAGE THE FOLLOWING: TICKETS OR ANNOUNCEMENTS OF NATIONAL AND FOREIGN LOTTERY; HAZARDOUS, PSYCHOTROPIC AND NARCOTIC MATERIALS AND WASTE, UNLESS THEIR POSSESSION OR TRANSFER IS LIAISON UNDER THE APPLICABLE LEGAL PROVISIONS; FIREARMS AND EXPLOSIVES; ANIMALS OR PERISHERS, WHEN THE CONDITIONS OF ADEQUATE HYGIENE AND SAFETY ARE NOT FULFILLED, ACCORDING TO APPLICABLE REGULATIONS; MONEY OR CREDIT TITLES TO THE CARRIER OR NEGOTIABLE; ANY OTHER GOOD WHOSE TRANSIT REQUIRES SPECIFIC PERMISSION OR WHAT IS RESTRICTED BY ANY PARTICULAR LAW, WITHOUT ANY SPECIFIC PERMISSION, ANY OTHER GOOD THAT PROHIBITS THE SPECIFIC LAWS OF THE MATTER, AS WELL AS ANY OTHER ARTICLE, MATERIAL OR THING THAT IT PUT AT RISK TO PASSENGERS AND THEIR BAGGAGE.


FISCAL VERIFICATION (ELECTRONIC BILLING)

THE PASSES OF ADDRESS ISSUED BY THIS TYPE OF PURCHASE, DO NOT HAVE FISCAL VALIDITY. IN CASE OF REQUIRING ELECTRONIC INVOICE, IT IS NECESSARY TO ENTER ON THIS SAME PAGE ON THE "ELECTRONIC BILLING" LINK, REQUIRING IT FOR IT YOUR OPERATING NUMBER AND COMPLETE BILLING FISCAL DATA.

BILLING RESTRICTIONS

ONLY BILLS CONFIRMED WITHIN THE LAPSO OF 20 NATURAL DAYS, COUNTED FROM THE DATE OF THE TRIP CAN BE BILLED. ONCE YOU ARE BILLED (S) YOUR TICKET (S), NO CHANGE OR CANCELLATION WILL BE MADE ON THE INVOICE.