Frequently Asked Questions

We offer this section to answer your questions related to services VTN

You can buy it through the booking engine or by calling our Contact Center 01800 8000 386.
You can book the service from one night to the number of night you require.
Our tour packages transportation + lodging reach destinations get to the ETN and Turistar buses destinations.
Packages with only lodging covers throughout Mexico.
If you purchased a transport package + accommodation, must submit your itinerary, boarding pass and photo identification.
If you purchased only lodging package, you must submit your itinerary and valid photo identification.
VTN offers two payment options: credit card charge and bank deposit.
We have 3, 6, 9 and 12 months without interest paying with credit cards Banamex.
From 3 to 11 years Child discount applies, over 11 adult price applies.
You can get your bill on our siteInvoice ETN
All cancellations are done with a charge.
Cancellations made more than 15 days prior to arrival date, charges a 10%.
Cancellations made 3-14 days before arrival date, charges a 2> Cancellations made 2 days or less before arrival date, charges a 100%.
If the room is marked as non-cancelable, non-refundable or similar applies a penalty of 100%, regardless of the date on which the cancellation request.