Early Traveler Terms and Conditions

  1. Early Traveler applies to online sales (ETN App and website), ticket offices, ETN proprietary points of sale, and the telephone contact center. Purchases can be made using any payment method.

  2. It does not apply to external sales channels or points of sale.

  3. On routes defined for Early Traveler, Open Tickets cannot be sold, only confirmed tickets. Open tickets may be sold but will be charged at the adult fare.

  4. Early Traveler fares do not apply and cannot be combined with other discounts or promotions.

  5. When purchasing an Early Traveler fare ticket through the Web, App, or Call Center, an additional 5% discount will be applied.

Discount subject to availability for travel on Tuesdays, Wednesdays, and Thursdays.

  1. Early Traveler fares are personal and non-transferable. To validate the ticket, the passenger must present an official ID before boarding the bus. If this requirement is not met, the full fare must be paid.

  2. The period to purchase bus tickets and obtain the Early Traveler fare starts from the first minute of the day following the search and up to two months later. It is available online, at ticket offices, and through the call center. If the Early Traveler fare is not available, a 5% discount applies for one-way online purchases and a 10% discount for round trips purchased online, or a 10% discount for round trips purchased at the ticket office.

  3. Fares and discounts are always subject to availability.

  4. The 50% discount promotion for Viva Aerobús passengers applies only to the adult fare.

  5. The Early Traveler fare does not apply to tickets purchased with benefits for INAPAM, minors, students, teachers, or open tickets.

  6. Passengers who miss their trip and arrive at the terminal within 30 minutes of the departure time will be reassigned to the next available departure at no cost. If they arrive after 30 minutes or need to travel later or on another day, 50% of the adult fare will be charged.

Referenced Payment Policies – Early Traveler:

  1. For payment references generated by the system for Early Traveler operations, the customer will have 24 hours to complete the corresponding payment.

  2. Payment for reservations involving Full Fare operations may be completed up to 24 hours before the bus departure.

  3. For reservations involving both Early Traveler and Full Fare operations, the customer will have 24 hours to complete the payment.

  4. After the mentioned time limits, without exception, the reservation will be automatically canceled by the system and the seat will be released for sale.

  5. Early Traveler fares are personal and non-transferable. To validate the ticket, the passenger must present an official ID before boarding the bus. If this requirement is not met, the full fare must be paid.

  6. Customers may change the travel date and time. For Travel Festival fares, passenger name changes are not allowed, and the customer must pay the difference with the current ticket office fare at the time of travel.

Ticket Exchange Policies:

  1. Passenger name changes are not allowed for Early Traveler fares.

  2. Changes to the travel itinerary (date or time) can be made directly on the website (www.etn.com.mx) in the “modify your itinerary” section, or at ETN ticket offices and points of sale by presenting the boarding pass and a valid official ID. Each ticket allows a maximum of two changes.

  3. If the fare at the time of the trip change is higher than the Early Traveler fare originally paid, the customer must pay the difference between the paid fare and the current fare at the time of the change. Payment can be made using the same payment method used previously. Applies to all payment methods.

  4. If the fare at the time of the trip change is lower than the Early Traveler fare originally paid, no refunds will be issued.

  5. Cancellations are not accepted for Early Traveler fares.

  6. All payment methods apply at ticket offices and on the website.

  7. Seats are subject to availability. Check them at www.etn.com.mx, the ETN App, or ticket offices.

  8. For questions or comments, contact our customer service center at 800 8000 386 Option 1.

  • The routes currently valid for Early Traveler are listed below:

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